Frequently Asked Questions
PLACING ORDERS
How do I place an order?
To place your order(s), kindly fill in the Bringitbay
order form (click
the green font to open the form). The form is found on the purchase page where
you can shrink the size of the order form so it will remain open at the side of
your page while you look through the sites you wish to place your orders from. You
can also access the form from the Purchase page. Once you have seen the items you
like, pick the shop from the drop-down list and enter the item description, item
number or code, quantity, size and amount. Click submit, and go to the designated
bank to make the necessary deposit.
Is there a minimum order amount I can place?
Yes. The minimum amount for any item to be placed is $1 or £1.
Can I place an order today and pay tomorrow?
Yes. Please ensure that when making the payment, you check the prevailing rate as
we will not process the order if payment is not complete.
How can I make a change to my order?
If you made a mistake on your order or would just like to change something, please
email us at orders@bringitbay.com
within
48hours of placing your orders and let us know. If your order has not been sent
out to our address within this period, we should be able to make the change for
you. Please include the name the order was placed under, the email address used
for the order, and what you would like changed.
How do I confirm that my order has been received?
Within a few moments after you click submit and we receive your order, we will confirm
to you by email that we have received your order and also confirm to you by email
when we receive your payment. Your order will be placed right after we have received
the payment.
Why didn’t I receive a confirmation email?
Some email providers mark our confirmation emails as spam or block them completely.
You can check your spam folder to see if the email arrived there. If you are not
able to find it there you can email orders@bringitbay.com and we can confirm that the order was placed.
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PAYMENT INFORMATION
What payment methods do you accept?
At the moment, we accept payment via bank deposits. Arrangements to accept payment
by Interswitch ATM debit cards, Visa, MasterCard are in the process and will be
concluded soon.
Details of payment:
A/C Name Bringitbay Limited
A/C No 223/870980/110
Bank Name Guaranty Trust Bank Plc
Details to be on the Teller:
Name of Person whose name is on the order form
Phone
Number of the person as shown on the order form
Once payment is deposited or transferred, kindly send an email requesting for
a payment confirmation stating the amount paid into the account. This is a
temporary measure that will be automated very soon.
Note that if you get to the bank late, your payment might not be credited that day,
thus not enabling us to place your order immediately.
Internet transfers should indicate the name used for ordering and Bringitbay.
E.g. Femi Emeka Tanko (Bringitbay)
What rate of exchange do I use?
Kindly take note of the prevailing exchange rate for the day on our site when making
your payment. Taking note of global currency fluctuations, we have gone to extra
lengths to ensure that the rates we indicate on our site are competitive and up-to-date.
Please note that we will only take orders using the daily prevailing rate. We update
the prevailing rate of exchange on a daily basis at 8:00 GMT
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DELIVERY INFORMATION
Service Charges
We charge per order placed by an individual or a group of individuals. These charges
are different from the delivery charged by the stores you make purchases from which
you will pay as if you placed the order yourself. Some online stores will not charge
you for delivery if you order over a particular amount, thus we will not request
for such store's delivery charges where the minimum order required has
been met or where delivery is free.
E.g.
If you shop at 3 different shops and each of the shops charges £4.50 to deliver
to us, you will be required to the final amount you are expected to pay, a sum of
£13.50, separate from our own fees shown below:
|
Our Service Charges for UK Shopping
|
|
|
|
Order Fees
|
|
Price Range of Items
|
Fee (%)
|
|
£1.00 - £59.99
|
£10 Flat
|
|
£60.00 - £199.99
|
17.5% of final value purchased
|
|
£200.00 - £349.99
|
15% of final value purchased
|
|
£350.00 and above
|
10% of final value purchased
|
|
|
|
Shipping Fees (with effect from July 1, 2009)
|
|
Clothes, Apparels & Garments
|
Add £1.75 for each item
|
|
Shoes & Large Bags
|
Add £3.50 for each item
|
|
Accessories i.e. Perfume, Watches etc
|
Free
|
|
Toys, Games & Books
|
Add £2.50 for each item
|
|
Small Electronics (i.e. iPods etc) & Large Books
|
Add £3.50 for each item
|
|
Very Large Items e.g. Baby cots & car seats
|
Item will be weighed at £3.50 per K.G.
|
|
Our Service Charges for US Shopping
|
|
|
|
Order Fees
|
|
Price Range of Items
|
Fee (%)
|
|
$1.00 - $99.99
|
$20 Flat
|
|
$99.00 - $299.99
|
17.5% of final value purchased
|
|
$300.00 - $549.99
|
15% of final value purchased
|
|
$550.00 and above
|
10% of final value purchased
|
|
|
|
Shipping Fees (with effect from August 1, 2009)
|
|
Clothes, Apparels & Garments
|
Add $3.60 for each item
|
|
Shoes & Large Bags
|
Add $5.90 for each item
|
|
Accessories i.e. Perfume, Watches etc
|
Free
|
|
Toys, Games & Books
|
Add $5.10 for each item
|
|
Small Electronics (i.e. iPods etc) & Large Books
|
Add £5.90 for each item
|
|
Very Large Items e.g. Baby cots & car seats
|
Item will be weighed at $3.90 per Lbs
|
How long will it take my orders to get to me from the day I place an order?
As a rule of thumb, we will place orders on the same day we are in receipt of funds
which is usually the same day a deposit is paid into our specified account in Nigeria.
Most UK and US stores will deliver between 3 to 5 working days and our freight partners
will deliver to Nigeria (Lagos) within 5 to 10 working days. Ideally, it
means we will endeavour to deliver to you within 15 working days from the day you
paid into our specified account.
Do I need any need form of identification on delivery of the goods?
We will need you to present a valid form of identification (stated below), which
matches the option you indicated when placing the order, on delivery of the
goods to you by the courier company. Kindly ensure that the details on your order
form matches the details on the means of identification that will be provided.
* Accepted valid means of identification
What happens to my goods if on delivery I am not around in person to collect?
In the event that you are not available at the given address which you have asked
us to deliver to, we will require you to pick your goods with the specified
means of identification you indicated when placing your order(s) at our courier
partner's office in Lagos.
What shipping methods are available and how much do they cost?
We ship via a freight company based in London and Pennsylvannia. Shipping fees are shown
above and include delivery charges (Lagos delivery only). Any other delivery fee
is for outside Lagos orders only and is paid to the luxury bus transport
company.
Out-of-Lagos fees are subject to weight of the items and are at the discretion
of the bus companies, as such, we are unable to determine before-hand
the exact fee. We will inform you once the items are at our Lagos office, of the
cost of transporting the items using the luxury bus transport company.
Shipping Options
All packages are shipped as standard delivery to request for express delivery, please
notify us at orders@bringitbay.com
least
5 days before you place the order so that we do not disappoint you.
What cities do you deliver to?
We will deliver to customers with Lagos addresses while pick-up of
items is available for customers outside Lagos via the nearest ABC Transport
or IFEX offices. All shipping fees are from London to Lagos and customers
outside Lagos will incur separate costs for delivering via the luxury bus transport companies
from Lagos to their respective cities.
Proposed African cities we intend to deliver to in 2009 include Accra, Ghana and
Banjul, Gambia.
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SIZE GUIDE
I have not found my size on the site but I like the item offered
See our return policy. Please
ensure that you choose your right size and if unsure, click on our live help button
to get our Customer Services team to confirm from the stores if your required size
is available.
How do I know my correct size?
To ensure that the clothes you select are your size, check clothes which you have
already.
Men Clothes Size Guide
Suit

Shirts

Men Shoe Size Guide

Ladies Clothes Size Guide
Dresses, Suits and Coats

Blouses

Ladies Shoe Size Guide

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RETURNS INFORMATION
I was sent the wrong item/I was sent a defective item.
If you received the wrong item or it is defective, do not just mail it back to us.
Please contact us at
orders@bringitbay.com
with your bank slip number and specifics about the transaction, and we will take
care of it for you.
How do I exchange an item I purchased?
Most items purchased online have a maximum of 14days to be returned therefore
with the constraint on shipping time, therefore exchanges will not be done.
If you have any question that has not been addressed here or you have some other
concern please let us know at customerservice@bringitbay.com