PLACING ORDERS

How do I place an order?

To place your order(s), kindly fill in the Bringitbay order form (click the blue font to open the form). You can also access the form from the Purchase page. Once you have seen the items you like, type in the shop name, enter the item description, item number or code, quantity, size, amount, select the appropriate shipping fee and store delivery fee. Click Add to List, and as many items over and over. Click on Complete my Shopping and login as an existing member or register as a new member. Then click on Submit my Order and go to the designated bank to make necessary deposit, make an online transfer or pay by card.

Is there a minimum order amount I can place?

Yes. The minimum amount for any item to be placed is $1 or £1.

Can I place an order today and pay tomorrow?

Yes, however, kindly note that we will cancel your order after three working days as items can go out of stock.

How can I make a change to my order?

If you made a mistake on your order or would just like to change something, please email us at customerservice@bringitbay.com within 24 hours of placing your orders and let us know. If your order has not been sent out to our address within this period, we might be able to make the change for you. Please include the name the order was placed under, the email address used for the order, and what you would like changed.

How do I confirm that my order has been received?

Within a few moments after you submit your order, we will confirm to you by email that we have received your order and also confirm to you by email when we receive your payment. Your order will be placed right after we have received the payment.

Why didn’t I receive a confirmation email?

Some email providers mark our confirmation emails as spam or block them completely. You can check your spam folder to see if the email arrived there. If you are not able to find it there you can email customerservice@bringitbay.com  and we can confirm that the order was placed.

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PAYMENT INFORMATION

What payment methods do you accept?

At the moment, we accept payment via bank deposits. Arrangements to accept payment by Interswitch ATM debit cards, Visa, MasterCard are in the process and will be concluded soon.

Details of payment:                    Ghana   

                                               A/C Name      Nocheski Co. Limited

                                               A/C No           1051770006592

                                               Bank Name     Intercontinental Bank

Details of payment:                    Nigeria   

                                               A/C Name      Bringitbay Limited

                                               A/C No           223/870980/110

                                               Bank Name     Guaranty Trust Bank Plc

Details to be on the Teller:          Name of Person whose name is on the order form

                                               Pre-order ID allocated when your order was submitted.

Note that if you get to the bank late, your payment might not be credited that day, thus not enabling us to place your order immediately.

Internet transfers should indicate the name of the person on the order and the Pre-Order ID used for ordering E.g. Femi Emeka Gyan (Pre-order ID 777)

What rate of exchange do I use?

Kindly take note of the prevailing exchange rate for the day on our site when making your payment. Taking note of global currency fluctuations, we have gone to extra lengths to ensure that the rates we indicate on our site are competitive and up-to-date. Please note that we will only take orders using the daily prevailing rate. We update the prevailing rate of exchange on a daily basis at 8:00 GMT

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DELIVERY INFORMATION 

Service Charges

We charge per order placed by an individual or a group of individuals. These charges are different from the delivery charged by the stores you make purchases from which you will pay as if you placed the order yourself. Some online stores will not charge you for delivery if you order over a particular amount, thus we will not request for such store's delivery charges where the minimum order required has been met or where delivery is free.

E.g.

If you shop at 3 different shops and each of the shops charges £4.50 to deliver to us, you will be required to the final amount you are expected to pay, a sum of £13.50, separate from our own fees shown below:

How long will it take my orders to get to me from the day I place an order?

As a rule of thumb, we will place orders on the same day we are in receipt of funds which is usually the same day a deposit is paid into our specified account. Most UK and US stores will deliver between 3 to 5 working days and our freight partners will deliver to Nigeria (Lagos) within 5 to 10 working days. Ideally, it means we will endeavour to deliver to you within 15 working days from the day you paid into our specified account.

Do I need any need form of identification on delivery of the goods?

We will need you to present a valid form of identification (stated below), which matches the option you indicated when placing the order, on delivery of the goods to you by the courier company. Kindly ensure that the details on your order form matches the details on the means of identification that will be provided.

* Accepted valid means of identification

• International Passport

• Valid Driver's License

• National Identity (ID) Card

What happens to my goods if on delivery I am not around in person to collect?

In the event that you are not available at the given address which you have asked us to deliver to, we will require you to pick your goods with the specified means of identification you indicated when placing your order(s) at our courier partner's office in Lagos or Accra.

What shipping methods are available and how much do they cost?

We ship via freight companies based in London and Pennsylvannia and shipping fees of items are shown above. Local delivery fee for orders within Lagos costs N750.00 while outside Lagos orders (including Accra) costs upwards of N1500.00.

Out-of-Lagos fees are subject to weight of the items and could cost more.

All packages are shipped as standard delivery. To request for express delivery, please notify us at customerservice@bringitbay.com at least 5 days before you place the order so that we do not disappoint you.

What cities do you deliver to?

We deliver to the door step of all Nigerian and Ghanaian cities.

Proposed African cities we intend to extend delivery to include Cotonou, Benin Republic and Banjul, Gambia.

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SIZE GUIDE 

I have not found my size on the site but I like the item offered

See our return policy. Please ensure that you choose your right size and if unsure, click on our live help button to get our Customer Services team to confirm from the stores if your required size is available.

How do I know my correct size?

To ensure that the clothes you select are your size, check clothes which you have already.

Men Clothes Size Guide

Suit

Shirts

Men Shoe Size Guide

Ladies Clothes Size Guide

Dresses, Suits and Coats

Blouses

Ladies Shoe Size Guide

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RETURNS INFORMATION     

I was sent the wrong item/I was sent a defective item.

If you received the wrong item or it is defective, please contact us at customersevice@bringitbay.com with your Pre-order ID or Purchase ID, and we will take care of it for you.

How do I exchange an item I purchased?

Most items purchased online have a maximum of 14 days to be returned therefore with the constraint on shipping time, therefore exchanges will not be done.

If you have any question that has not been addressed here or you have some other concern please let us know at customerservice@bringitbay.com